Privacy Policy

Who we are

INTOCN is a China-based sourcing and project coordination service working with overseas buyers and suppliers.

For questions about this policy or your personal information, contact us at hello@intocn.com.

Information we collect

We may collect information that you provide directly when contacting us or working with us.

• Your name, business email address and contact information.
• Company, product and sourcing information you choose to provide.
• Product links, specifications, drawings, photographs and uploaded files.
• Messages, approvals, feedback and other project communications.
• Technical information such as IP address, browser type, device and website activity.

Please do not submit confidential personal information that is unrelated to your sourcing request.

How we use information

We may use the information collected to:

• Respond to your enquiry and understand your requirements.
• Evaluate products, suppliers, quotations and project feasibility.
• Coordinate samples, orders, inspections and shipping-related work.
• Communicate project progress and request necessary decisions.
• Protect our website, prevent misuse and maintain business records.
• Improve website performance, content and user experience.
• Meet applicable legal, accounting or regulatory obligations.

We do not use submitted information for unrelated marketing unless you have agreed to receive such communication.

Project files and documents

You may submit product photographs, drawings, specifications, quotations or other reference files. We use these materials only as reasonably necessary to understand and perform the requested sourcing or coordination work.

Where necessary, relevant project information may be shared with selected suppliers, inspection providers, logistics providers or other parties involved in evaluating or carrying out your request.

Please ensure that you have permission to provide any files, designs or information submitted to INTOCN.

Cookies and analytics

Our website may use essential cookies required for security and website operation. We may also use analytics and performance technologies to understand how visitors use the website.

These services may include Google Analytics, Microsoft Clarity and services provided by our website hosting and security providers. They may process information such as device details, browser activity, clicks, scrolling and approximate location derived from an IP address.

Where required by applicable law, non-essential analytics technologies will be used only after valid consent. You may also restrict cookies through your browser settings.

How information is shared

We may share information only where reasonably necessary with:

• Selected suppliers and manufacturers evaluating a project.
• Quality inspection, logistics and other project service providers.
• Website hosting, email, security and analytics providers.
• Professional advisers or authorities where legally required.

We do not sell or rent your personal information to third parties.

International data transfers

INTOCN operates from China and serves clients internationally. Information submitted through the website may therefore be processed in China and in locations where our technology or project service providers operate.

Where applicable law requires additional safeguards for international transfers, we will take reasonable steps to use appropriate contractual, technical or organisational protections.

How long we keep information

General enquiries that do not become active projects may normally be retained for up to 24 months so that we can respond to follow-up communication and maintain basic business records.

Information connected to an active or completed project may be retained for as long as reasonably needed to perform the service, maintain project records, resolve disputes and meet legal, tax or accounting requirements.

Information may be deleted or anonymised when it is no longer reasonably required.

Your choices and rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

• Request access to information we hold about you.
• Ask us to correct inaccurate information.
• Request deletion where legally applicable.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a portable copy where applicable.

We may need to verify your identity before responding to a request. Some information may need to be retained where required by law or legitimate business obligations.

Data security

We use reasonable technical and organisational measures intended to protect submitted information against unauthorised access, misuse, loss or disclosure.

No website, email system or internet transmission can be guaranteed to be completely secure. Avoid sending unnecessary sensitive information through the website form.

Children’s information

Our services are intended for businesses and adult business representatives. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy when our services, technologies or legal obligations change. The latest version will be published on this page with an updated revision date.

Contact us

To ask a privacy question or request access, correction or deletion of personal information, contact: